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Refunds Policy

Refund Policy

Last updated: July 26, 2025

Refund Policy - Cetano Midia


Last updated: July 26, 2025

This Refund Policy describes the conditions under which CETANO MIDIA NEGOCIOS DIGITAIS accepts refund requests for digital products purchased through our official platforms.


1. Digital Products

All our products are digital and delivered instantly after payment confirmation. Once the product has been accessed or downloaded, we generally do not issue refunds except in specific cases described below.



2. 7-Day Money-Back Guarantee


In accordance with international digital commerce standards and consumer protection rules, you have 7 calendar days from the date of purchase to request a full refund.

To qualify for a refund, you must contact us within this period and provide proof of purchase.


3. Refund Conditions


Refunds will be granted in the following cases:

  • The product could not be accessed due to technical issues on our side.
  • The purchase was duplicated by mistake.
  • The product does not match the description presented on the sales page.

Refunds will not be granted in the following cases:

  • The customer simply changed their mind after accessing or using the content.
  • The 7-day refund period has expired.
  • The customer has violated the Terms and Conditions of use.


4. Refund Process

To request a refund, send an email to [email protected] or contact us via WhatsApp at +55 24 98155-5904 with the following details:

  • Full name
  • Purchase email
  • Product name
  • Purchase date
  • Reason for refund request

Once the refund is approved, the amount will be returned using the same payment method used in the purchase.


5. Recurring Subscriptions

For subscriptions, you can cancel at any time. The access will remain active until the end of the period already paid for. We do not offer partial refunds for unused days after the cancellation request.



6. Contact Us

If you have any questions about this Refund Policy, contact us through:


Company Information

CETANO MIDIA NEGOCIOS DIGITAIS

CNPJ: 40.167.134/0001-16

Address: R Principe Humberto, No 112, Conj 44, Centro - Sao Bernardo do Campo/SP, CEP 09725-200

Email: [email protected]

WhatsApp: +55 24 98155-5904